From the floor
These are comments from people who paid for a visit. One of them wished we had stayed later. We left that in, because a Saturday close is a different floor.
They stood by the rice bay, not at my shoulder, and the sheet they left showed the wait before the first beep, which is the part head office never sees. I still wish they had stayed for the closing hour; the last forty minutes are a different animal.
Siti Rahmah Store manager, independent grocer, Shah Alam
Daniel walked the app with a RM 40 basket we actually sell, not a dummy SKU. The sequence he marked was the one our Saturday shoppers hit, including the extra postcode field after Touch ’n Go.
Marcus Tan Operations lead, two fashion floors, Petaling Jaya
Farah noticed the PIN pad cable was so short the pad sat in the till well. My cashier had been lifting it for every card. We moved the cradle the same afternoon.
Aisha Karim Pharmacist-owner, single outlet, Subang Jaya
The briefing used photographs of our own counter, including the glare from the window at 4 p.m. Cashiers argued with one timing, which was useful; we corrected it on the spot instead of pretending the notes were scripture.
Lim Wei Shan Retail director, specialty foods, Klang
I had been told the cart was ‘fine on staging’. Daniel paid on the live Android build and found the pickup store list reset after the wallet screen. That is a conversation I can take to the studio with a timestamp, not a feeling.
Priya Menon App owner for a three-store beauty group, KL
Aisha Karim’s single-outlet pharmacy had already replaced the PIN pad. Card taps were quick. The queue still looked stuck because the printer chewed the first centimetre of every new roll. We timed scan, tender, print, and bag through a late afternoon. Print was the long piece.
The change was a tin of unwrapped spare rolls and a default that matched what her shoppers actually wanted on paper. No new terminal. The next week she wrote that the vitamin stand was no longer a leaning post. That is the kind of evidence we prefer to a rating widget.
