Checkout reviews
Each visit is a real counter, a live app, or both.
We do not sell a subscription. You ask us onto the floor or into the cart, we write what stalled, and you decide what to change with the people who already own the till roster and the app screens.
Full checkout review
One visit that follows a purchase from the basket, through the till or PIN pad, and through the in-app cart until the receipt or confirmation appears.
Visit notes and fee basis
Till and PIN-pad walkthrough
A focused hour at the counter: reach to the PIN pad, tap target, cable clutter, and the printer that holds the next shopper in place.
Visit notes and fee basis
In-app cart-to-paid review
A desk review of the live retail app: basket, fulfilment choice, tender list, and the last screen before the order is marked paid.
Visit notes and fee basis
Queue timing study
Timed observations of how long a shopper waits, how long the tender takes, and where the line stalls when a receipt or signature is slow.
Visit notes and fee basis
Floor briefing after observation
A sit-down with the people who actually open the till, translating what we saw into a short practice they can try on the next shift.
Visit notes and fee basis