Checkout reviews / Queue timing study
Supporting visit
Queue timing study
Timed observations of how long a shopper waits, how long the tender takes, and where the line stalls when a receipt or signature is slow.
Who it is for
Grocers, pharmacies, and fashion floors that already know the queue looks long and want numbers tied to real minutes, not a guess from the office.
What you leave with
A simple timing sheet for one trading window: wait, scan, tender, bag, leave — with a note on what actually blocked the next person.
Scope
One store, one agreed peak (for example Saturday 11:00–13:00). Up to two observers if the floor has more than three open tills.
Included
- Hand timings at each open till during the window
- A short note on tender mix (cash, card, QR, wallet) as seen, not as hoped
- A floor sketch of where the line folds into aisles or doors
Not included
- Staffing rotas or hiring advice
- App-only review without a store visit
How the visit runs
- Agree the window and a place to stand that does not thicken the queue.
- Time successive shoppers without interrupting cashiers.
- Return the sheet and a half-hour reading of where minutes collected.
Preparation
Tell the shift lead. We do not need till reports.
Limits we keep
We do not ask shoppers for names. If a manager wants us off the floor during a stock incident, we stop the clock and resume only if time remains.
Next step
Propose a date and the number of tills you expect to open. Write to info@terminal-maphub.digital or use the request form.