Store visits
The visit is a guest shift, not a presentation in the back office.
Most of our work happens on someone else’s floor, during trade. This page is the sequence Nurul sends before Farah arrives, so cashiers are not surprised by a stranger timing the PIN pad.
A store visit is the delivery mode for our floor reviews. The in-app cart can be read from the Shah Alam desk; the till cannot. If your question is only about screens, book the cart-to-paid review. If a shopper still has to stand somewhere, read on.
We work independent grocers, pharmacies, fashion rooms, and specialty food counters across the Klang Valley. Malls often want a letter. Strip shops usually want the owner on site for the first twenty minutes. We adapt to that, not the other way around.
The day itself
- Two days prior, Nurul confirms opening time, the agreed window, parking, and whether a mall office must stamp a visitor pass.
- We arrive in plain clothes, sign in if required, and find the shift lead. We do not begin timing until that person has pointed to a place we may stand.
- Farah times successive checkouts: wait, scan, tender, print, bag. She does not film faces. A still of the PIN pad or printer is taken only with the shift lead’s nod, and only of equipment.
- If the booking includes the app, Daniel runs a small live basket during a quieter stretch, using the tenders you nominated — often DuitNow QR, card, and Touch ’n Go.
- We leave when the window ends, even if the queue is still ugly. Remaining questions go to the same-week debrief, not to an extra unpaid hour on the floor.
What we need from you
- A named shift lead who will be on the floor
- Honesty about how many tills you will actually open
- A petty-cash float if we are to complete test purchases
- A warning to cashiers that a visitor will be timing, so they are not left guessing whether they are being scored
What we will not do
We will not unplug a live terminal in a queue. We will not stand in the till well. We will not collect shopper names. If a store is so narrow that a second body at the counter is itself a delay, we observe from the line and write that constraint into the notes.
After the visit
You receive the marked sequence within five working days of a full checkout review, sooner for a till walkthrough. A floor briefing can be booked for the same shift team while the photographs are still of this season’s counter.